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Roku, Inc. complaints

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1155 Coleman Avenue
San Jose, CA 95110 | Get Directions

(408) 556-9391

http://www.roku.com

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Total Amount in Dispute:
$1,394.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

23 complaints against Roku, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
22	Unanswered

23 complaints against Roku, Inc.

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10/22/2025

RESPONSE: Complaint was not answered Amount in Dispute: $77.00 Amount Settled: $0.00

Customer Complaint

9/26/2025

When trying to cancel my Paramount subscription I was sent through the Roku channel to fill out a form and I gave my debit card number to a company called just ask and you just ask I was charged $46 and trying to get a hold of Roku to find their name and number I could not find it anywhere. I called the Better Business Bureau. I called that number that was corporate office. I just asked them if I could have the Roku name the name number or email for Roku. I went online they would not give me any name or number everything if Roku was going to send me or anyone is gonna send me money just ask would send me a certified letter charging me $14 to mail back my partial Payment. All I want is Roku or just ask which I found out is fraudulent Roku to investigate into this and I would like my $46 plus another $31 that I've been charged for Paramount in acorn which I have canceled and I would still like a phone number for Roku or an email for Roku, which they will not give out Without paying for it Resolution Sought Refund all payments to Roku including just answer payment find out why it isi impossible to contact anyone in person.

6/12/2025

RESPONSE: Making a partial refund Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

5/16/2025

I have been calling and send emails to Roku TV channel to cancel all subscription. Despite my numerous efforts, Roku TV continued unauthorized charges to my account. It seems that they are doing fradulant activities. They might be also trying to deceive or mislead customers as they constantly play with words. Also, they have a very confusing methods of cancelling subscription, which make it impossible to cancel subscription. Resolution Sought Refund all my money and compensate me for wasting my time and energy during the past three months.

Company Response

6/12/2025

Per vonsumer: Roku has paid me back some of the unathorized charges.

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