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Roku, Inc. complaints

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1155 Coleman Avenue
San Jose, CA 95110 | Get Directions

(408) 556-9391

http://www.roku.com

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Total Amount in Dispute:
$1,222.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

25 complaints against Roku, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
25	Unanswered

25 complaints against Roku, Inc.

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4/28/2025

RESPONSE: Complaint was not answered Amount in Dispute: $51.57 Amount Settled: $0.00

Customer Complaint

4/2/2025

To whom it may concern, I have had $51.57 taken out of my banking from Roku and I never signed up for a subscription or purchased anything from them. I called the 833-319-7962 number from their website to discuss any future action/refund. With no automated messaging or choices to choose, not even a privacy or recording policy it went directly to a man with a very thick accent named "David." The first call lasted 2 minutes where he told me he would refund but told me without a computer he couldn't help me. When I was asking him why whatever he needed I couldn't do on my phone he hung up. I called again. Same number, straight to the same person. He told me he was a supervisor and started yelling at me so I disconnected the call and called my bank. Is this a real customer service agent? Seemed like a scam just like the monthly charges on my account. Very odd and when I have researched online it seems it's not only me that has had this problem. Resolution Sought I would like them to set up a better system for customers and train their staff accordingly. I would also like a refund for the fraudulent charges. It was such a concerning interaction that I replaced my card and called my bank.

10/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $52.99 Amount Settled: $0.00

Customer Complaint

10/3/2024

I paid for Boomerang for a year on July 2024 thru July 2025,they merged with Max started charging two different fees a month in Sept 19 2024 of $18.01 and $8.96,when I complained about the fees I was told I had to cancel subscription if I wanted fees refunded,they only refunded one $18.01,and one $8.96 said they cannot refund the $52.99 and subscription will be canceled immediately. I paid for a year of Boomerang and only got 3 months please help me Resolution Sought I would like my $52.99 refunded that I paid for a year of boomerang that was for July 2024 to July 2025,subscription was canceled as of 10/1/2024 and they won't refund

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