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Rolling Tires & Wheels #2 complaints

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2831 East Artesia Blvd
Long Beach, CA 90805 | Get Directions

(562) 529-7755

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Rolling Tires & Wheels #2 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Rolling Tires & Wheels #2

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7/31/2022

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

7/5/2022

Consumer alleges your company broke the sensor on his tire and refuse to take responsibility. Consumer went in about a month ago to replace a tire with a used tire for his 2021 Lexus. Consumer notice after he left that there was a noise when he drove. He took it to several mechanics that could not find the problem. He finally had a bad feeling about the tire that was replaced so he took it to another tire shop. The tire shop showed him how the sensor was broken and it was just tied up with a plastic tie inside the tire and that was making all the noise. Consumer went back to your shop to complain however you refuse to take any responsibility because the tire had been replaced about a month ago. He was offered a discount to replace the sensor however consumer does not agree because your shop caused the damage. Consumer wants your company to take responsibility and pay for the broken sensor. Resolution Sought Consumer wants your company to take responsibility and pay for the broken sensor.

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