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Ron Marhofer Hyundai of Green complaints

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3360 South Arlington Road
Akron , OH 44312 | Get Directions

(234) 260-4235

https://www.hyundaiofohio.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ron Marhofer Hyundai of Green closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ron Marhofer Hyundai of Green

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2/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/30/2024

We have a 2012 Hyundai Accent Hatchback brand new purchased in 2012. There has been a fire risk recall we had dropped off this vehicle on 10/11/2023 at the service department, and still hasn't had any repairs done yet to the vehicle we been asking for updates and the manager Jason in service department at Hyundai has mentioned he doesn't have any idea what's going to happen at this time. we are upset as customers we have called Hyundai Consumer complaints to get helpful info and the case manager advised us to take the vehicle for a spin if we're concerned about the vehicle sitting too long. At the service department We don't want to do that because if it could catch fire we could be held reliable like a fire to a business or another vehicle etc .. Resolution Sought We feel that because the vehicle being Hyundai possession since 10/11/2023 up to 01/25/24 and continuing... They should buy or vehicle back. So we can get a new or used one. Because once again our 2012 Hyundai Accent Hatchback vehicle been sitting in there service department untouched ALL THIS TIME and it's asking for more problems down the road. We want our vehicle Baught Back.

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