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Ron Tonkin Hyundai complaints

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675 NE Burnside Road
Gresham, OR 97030 | Get Directions

(971) 254-1703

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Ron Tonkin Hyundai closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ron Tonkin Hyundai

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9/18/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

8/25/2022

I bought maintenance last year with paid regular maintenance. Now, the dealer will only honor partial maintenance.. I am angry. Resolution Sought I want them to honor the contract and give me the scheduled maintenance free according to the contract.

Company Response

9/6/2022

Company states: We, Ron Tonkin Hyundai have spoken to Mrs. Schroeder about what she purchased and what is complimentary from Hyundai when you purchase a new vehicle from any Hyundai Dealership. Shun Cooper, our general manager spoke to her on 9/2/2022 about the Hyundai Warranty that which was purchased by her at the time of the deal. Hyundai themselves provide a Complimentary Service for each vehicle which is not what she purchased (as it is free). This is the issue of her complaint the complimentary services. As she states in the complaint that the free scheduled maintenance was not covered. There are rules we have to follow from Hyundai in order to follow those complementary services. Mrs. Schroeder brought her vehicle in at 3000 miles which is not covered by that service per Hyundai the Factory themselves. Attached is what is covered by Hyundai Complementary Free Services; 7500 Mile Service (oil, filter change and a tire rotation) 15000 Mile Service (oil, filter change and a tire rotation) 22500 Mile Service (oil, filter change and a tire rotation) 30000 Mile Service (oil, filter change and a tire rotation) Or 36 moths whichever comes first Mrs. Schroeder's vehicle has 6062 miles on it currently as of today. As you can see above the complimentary service does not apply until 7500 miles. She has yet to meet the requirements given by Hyundai, not Ron Tonkin Hyundai. It is the factory themselves. If you have questions please reach out to the General Manager Shun Cooper and he is happy t assist with anything needed. Again he has spoken to Mrs. Schroeder.

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