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Ronnie Rooters Plumbing Services complaints

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5111 Williams Road
Norgross , GA 30093 | Get Directions

(678) 651-4664

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ronnie Rooters Plumbing Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ronnie Rooters Plumbing Services

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2/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

1/9/2024

Replace an under mounted sink and install garbage disposal and plumbing. Charge for the job was extreme, plus poor professionalism, never on time, setting off the alarm system because of not communicating with me to allow access into my home, showing up without calling, just totally unacceptable behavior and unprofessional. Leaving his own material for me to dispose of. WORD IS NOT HIS BOND. Resolution Sought Compensation for some of the costs and to have this go on record. I spoke with him tonight and told him of my dissatisfaction and my intentions for notifying the BBB.

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