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Rons Classic Cutlass complaints

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3711 East Lake Road 28 West
Monticello, IN 47960-7071 | Get Directions

(574) 583-9763

https://www.ronsclassiccutlass...

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Total Amount in Dispute:
$375.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Rons Classic Cutlass closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Rons Classic Cutlass

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2/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $375.00 Amount Settled: $0.00

Customer Complaint

2/1/2022

I ordered parts for my 1977 cutlass supreme 2 door. they were out side remote mirror - wheel center rub-vinyl top molding drivers side landau top--left rear opening molding nos- sent the mirror and wheel center. wheel center cost 50.00 mirror 135.00 . sent check for 560.00 this is 375.00 due me. I have called left messages and emailed .no response from Ron. He claims to be honest Ron and has some good reviews and some bad. I have since located the vinyl top molding { 70.00} and still need the wheel opening molding I sent the check on 9/10/2021 and it was cashed on 9/15/2021. have talked to him once since then in Oct he said he could not find the nos wheel molding. He sent vinyl top molding and it was wrong for my car.and besides it was a hunk of rust not restorable if it had been correct. Resolution Sought Refund me $375.00.

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