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RoseMarie Blends LLC complaints

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3400 Cottage Way, Suite G2 #6924
Sacramento, CA 95825 | Get Directions

(650) 648-3708

http://www.rosemarieblends.com

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Total Amount in Dispute:
$33.00

Total Amount Settled:
$33.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against RoseMarie Blends LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against RoseMarie Blends LLC

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10/19/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $33.20 Amount Settled: $33.20

Customer Complaint

10/10/2022

I ordered my items back on 7/21 of this year. I still haven't received my items. I text email called and left messages. I told them I was contacting BBB and they apologized and said I would get my tracking number I texted asking for the tracking number and still nothing. Resolution Sought I want my money back, because they don't want to send my items. This is stealing.

Company Response

10/10/2022

Hello, thanks for reaching out! Unfortunately there’s a paragraph on the website about order delays due to shipment delays of the 100 natural ingredients that we import. The order was fully refunded at your request. Thanks for your patience and daily package Dropoff videos are shown on the business page @rosemarieblends for customer viewing to see we are working M-F shipping orders.

Customer Rebuttal

10/11/2022

I got a message from Roseblend and they said that they are going to refund me , however I explained that I no longer have the card. They did not provide me options so at this point I do t know what to do. They said they can't do anything so I said send the product. I really don't know how to handle this moving forward.

Company Final Response

10/19/2022

Company states; We attached is proof of refund and the person (customer) contact is shown as proof. You cannot receive a refund via cashapp and the customer was advised of that. Refunds are sent to the bank of the card issuer and the bank will send the customer the funds to the correct associated name on the account. I advised the customer to contact the bank for fund retrieval in regards to the refund that was issued to the card at the associated bank she banks with.

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