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Rosen Hyundai of Algonquin complaints

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771 South Randall Road
Algonquin, IL 60102 | Get Directions

(847) 854-6700

http://www.rosenhyundai.com

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Total Amount in Dispute:
$7,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Rosen Hyundai of Algonquin closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Rosen Hyundai of Algonquin

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1/31/2024

RESPONSE: Complaint was not answered Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

1/5/2024

I own a 2016 Hyundai Santa fe Sport. Since Sept/Oct my car has been burning oil. I have had it in several times for consumption testing. It failed. The first failure they approved the cleaning of the pistons. Thus second time of failure,Hyundai is requiring the dealership to run different tests. I took it in last night so they could have it all day for the testing. They are now saying they have to keep it overnight again for an additional test. WTH, they just had it overnight for whatever test that needed to be done. They are dragging their feet. Several models from different years have been recalled/ with engine problems including fires. There was a class action suit that expired Dec 7th 2023 for those who have put out their own money in repairs. The technicality is my car was just over the 100,000 mile warranty. However, I have proof on one of my last oil changes before the 100,000 that it was low on oil. I am stuck until I get a resolution from Hyundai. Can't even try to trade it in at this point. Plus no service loaners. I had to rent a car for the cleaning. Resolution Sought My desired outcome is a service loaner while my vehicle is in for testing and service. If engine needs replacing, I want it done with a service loaner provided. I also want reimbursement for the rental car I had to rent while the pistons were being cleaned. And if possible something extra for this inconvenience.

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