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Rosland Capital LLC complaints

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11766 Wilshire Blvd., Suite 1200
Los Angeles, CA 90025 | Get Directions

(888) 501-8947

http://www.roslandcapital.com

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Total Amount in Dispute:
$357,669.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

3 complaints against Rosland Capital LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against Rosland Capital LLC

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12/17/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $350,000.00 Amount Settled: $0.00

Customer Complaint

10/11/2025

I purchased what I believe to be $350,000 worth of gold coins was actually $370,000 worth of gold coins. The day I received it I called and said I wanted a refund I wanted to return and I want a refund the company refused to allow me to send it back myself. They insisted that they send me their own FedEx boxes that are insured. They took two months to send it back to me. They received their gold back August 7 and I still to this day have not received my refund. I am the widow of fallen officer who goes into the Hall of Fame this year and they have basically taking my life savings and left me destitute they refuse to answer my calls. They refuse to talk to me about the refund. They have the gold they have everything.. Resolution Sought I would like to receive my refund immediately. There is no reason why they can't refund my money. I wire transferred it to them so they can't say that they we had a check that was bad or credit that didn't go through. I have all the paperwork showing that it was wire transferred from my bank to their Bank of America account and all of their wire transfer information. I want them to cut my refund check and FedEx it to me immediately so I can go on with my life. I would also like to make sure that

Company Response

12/4/2025

Before receiving the complaint from the Business Consumer Alliance, Rosland had contacted the complainant to let her know the amount of the refund check for the coins she purchased and returned in good condition, and that the check was being sent to her now. The complainant acknowledged this information. Rosland sincerely apologizes to her for the delay and her unsatisfactory customer experience.

11/20/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,219.00 Amount Settled: $0.00

Customer Complaint

10/14/2024

Brian Dunn from Rosland Capital was my sales persons, he has been deceptive to by promising to have my 140 Silver Eagles delivered by 7th of Oct 2024, they never came and now he does not keep me informed and states that they were never shipped, he wants me to call his compliance department? Why? This is an ongoing problem with Rosland Capital - look at their reviews, this company has not delivered the silver coins, I have been stolen from. Resolution Sought Either send me $5,219.00 back or my 1 troy oz. Eagle silver coins as agreed to per our transactional promise. Otherwise its felony theft.

Company Response

11/7/2024

Rosland strives to maintain good customer relationships and takes negative reviews seriously. The order mentioned by the reviewer was shipped to him one day after he posted his review, and Rosland apologizes to him for the delay.

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