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Rosland Capital LLC complaints

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11766 Wilshire Blvd., Suite 1200
Los Angeles, CA 90025 | Get Directions

(888) 501-8947

http://www.roslandcapital.com

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Total Amount in Dispute:
$7,669.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Rosland Capital LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Rosland Capital LLC

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11/20/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,219.00 Amount Settled: $0.00

Customer Complaint

10/14/2024

Brian Dunn from Rosland Capital was my sales persons, he has been deceptive to by promising to have my 140 Silver Eagles delivered by 7th of Oct 2024, they never came and now he does not keep me informed and states that they were never shipped, he wants me to call his compliance department? Why? This is an ongoing problem with Rosland Capital - look at their reviews, this company has not delivered the silver coins, I have been stolen from. Resolution Sought Either send me $5,219.00 back or my 1 troy oz. Eagle silver coins as agreed to per our transactional promise. Otherwise its felony theft.

Company Response

11/7/2024

Rosland strives to maintain good customer relationships and takes negative reviews seriously. The order mentioned by the reviewer was shipped to him one day after he posted his review, and Rosland apologizes to him for the delay.

11/28/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,450.00 Amount Settled: $0.00

Customer Complaint

10/11/2023

Charge twice the amount of silver 2450 in 2019 for used silver dollar coin and now it's only worth $1,200 in 2023. Resolution Sought I would like some of my money back.

Company Response

11/15/2023

Rosland prides itself on customer satisfaction and takes all complaints seriously. Promptly upon learning of the customer's complaint, Rosland's compliance officer phoned the customer to discuss and hopefully resolve this matter, but he was unwilling to have a discussion and ended the call. If the customer wants to work with Rosland in resolving this matter, Rosland maintains a dedicated customer service department that handles customer complaints and can be reached by toll-free phone at 1-800-967-5151 or by email at [email protected].

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