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Roto-Rooter complaints

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280 Meredith Avenue
Staten Island , NY 10314 | Get Directions

(929) 900-7046

https://www.rotorooter.com/sta...

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Total Amount in Dispute:
$560.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Roto-Rooter closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Roto-Rooter

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12/9/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $560.23 Amount Settled: $0.00

Customer Complaint

11/10/2021

The plumber showed up prompt & was professional. The work was the kitchen sink drain pipe to be replaced. The plumber was here for one hour. Work completed. I was charged $455.00 for labor. Plus parts. Invoices #128-22227839 on 11/8/21 Resolution Sought I feel I was overcharged by$200.00. Help me recover the overcharge.

Company Response

11/24/2021

The plumber completed two jobs within one call customer signed and agreed to price before work was completed

Customer Rebuttal

11/24/2021

My address is: 20 Stratford Road apt B Staten Island,N.Y 10301. The work was replace kitchen drain pipe. Work is done by hour or job type. For you to feel you can overcharge for a set type of job is wrong. I would like a Union plumber to look at the said job and price it out. You should not take advantage of people who need your services. MJS

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