Find a reputable business?

Complaints and Resolutions

Roto-Rooter Corporate HQ complaints

Read Complaints File Complaint View Full Report

255 East Fifth Street
Cincinnati, OH 45202 | Get Directions

(513) 762-6690

http://www.rotorooter.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$75,167.00

Total Amount Settled:
$0.00

Complaint Experience

70%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

23 complaints against Roto-Rooter Corporate HQ closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
13	Agreed to make an adjustment
0	Refusing to make an adjustment
8	Refuse to adjust, relying on terms of agreement
2	Unanswered

23 complaints against Roto-Rooter Corporate HQ

Sort by

8/12/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $533.00 Amount Settled: $0.00

Customer Complaint

7/15/2025

They were to do some drainpipes in my house almost a month went by and didn't even keep me informed. I had to hire somebody else, and they sent a bill to my Credit card. Going to try to dispute it again. I wouldn't recommend them to anybody that I liked. Thanks for nothing Roto- Rooter. Resolution Sought Money back I had to close that account because of (YOU).

Company Response

7/30/2025

Thank you for sharing your feedback. We’re sorry to hear that our service did not meet your expectations. Unfortunately, we weren’t able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is [email protected]. Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns. Thank you, Pat Swanson Customer Satisfaction Manager

11/13/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $385.00 Amount Settled: $0.00

Customer Complaint

11/7/2024

I called Roto-Rooters RGV 24hr. Service to unclog my sewage drain they sent a guy who said it would be 385.00 to unclog it so I ask what all it included he said it only included the unclogging and use of a drain camera if needed but the drain would be clear for water to drain properly so I accepted. The deal is I called them Tuesday at 5:00 pm so they sent that employee that afternoon which couldn't fix the problem said someone will be back tomorrow between 9-12 the next guy showed up around 1 pm he sent the camera down drain and couldn't fix it either so he told me he had to go to another job and would be back with the other guy to fix the problem after that nobody has came i called the company like 8-12 times said they were sorry and that someone would call me back nobody called me until like 8 pm supposably the manager who assured me he personally would be here this morning to try n fix the problem it's 12 he has not called he txt me at 9:58 said he was otw haven't heard from him i calles his direct like like he asked me too no answer so I called the company which said the spoke to him and he's otw I ask how come they took my money but haven't fix my drain like we had agreed they are 24 hrs. They are sending employees to other jobs and my drain is over flowing in my yard and all I get form them is a "We're Sorry and we'll get someone to call you" i ask if I could get my money back or to get someone to fix it. WILL YOU PLEASE HELP ME.. Resolution Sought My issue resolved immediately or my money back please and thank you.

Company Response

11/8/2024

We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

Customer Rebuttal

11/13/2024

The issue has been resolved thank you they refunded me the money. I don't know where to go to my original claim so I hope this works thanks again

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile