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Rotolo Chevrolet, Inc. complaints

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16666 South Highland Avenue
Fontana , CA 92336 | Get Directions

(909) 822-1111

http://www.rotolo.com

Mon-Sat: 7am - 10pm
Sun: 9am - 9pm

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Rotolo Chevrolet, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Rotolo Chevrolet, Inc.

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8/3/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/7/2023

Dealing with a equinox 2020 that's covered under warranty, multiple complaints radio shutting off/freezing, loud ticking engine noise, car stalling/losing power when make turns, car flutters while driving most times, oil leak on axel which caused a burning smell. Service department ignores you, don't take your concerns serious until you bring in proof from a gm certified dealer. Techs are guessing if they are actually replacing parts. Service reps laugh and play when they aren't being disrespectful or advising you about their personal lives and color of their kids. The sales and general manager lie and act concerned but makes empty promises and then blame your credit because the car they sold you is looking like a lemon that can't be fixed even when you do what you are supposed to do and pay on time. This experience has been the worst. Even the gm customer support don't get back to you, say they are I'll escalate the matters and nothing ever comes of it. Please don't allow any other person to go through what I've experienced at this dealership and with gm period. Please make the owner aware of how his dealership is being ran. They wouldn't even provide the repair orders via email and when I would call they gave me the run around. Every one needs to be trained again especially the management team. Resolution Sought Take customer concerns seriously, look into everything and stop giving excuses or ignoring the people that keep you in business. Stop lying and actually show some concern and keep your word by doing everything in your power. If the lemon car came from your dealership do everything in your power to make it right. Everyone should get on the same page. Tell your employees that no one cares who they are sleeping with and what race their kids are I just needed my car fixed and it's still not.

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