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Route 111 Auto Sales complaints

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415 Emerson Avenue
Hampstead, NH 03841 | Get Directions

(603) 329-4600

http://www.route111autosales.c...

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Total Amount in Dispute:
$17,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Route 111 Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Route 111 Auto Sales

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4/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $17,000.00 Amount Settled: $0.00

Customer Complaint

3/29/2022

We purchased a F150 pick up for $8500.00 and the dealer had covered up a ton of defects on the pick up. It cost us $8904.25 to get truck repaired to pass inspection, The dealer had dismantled the engine warning light, engine needed repair and rebuild, covered broken struts with tape, paint and oil, put a filler in rot hole in frame painted it and covered with oil, broken 4 wheel hubs, broken front shafts, bent drive shaft, sold us a warranty that refused to pay for anything. Resolution Sought To get reimbursement for all work done.

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