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Route 138 Motor Car Company complaints

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38 Broadway
Raynham, MA 02767 | Get Directions

(781) 635-2264

https://route138forthepeople.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Route 138 Motor Car Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Route 138 Motor Car Company

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7/28/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/29/2022

2016 Volvo v60 purchased. Continual problems with car. Sensors on tires, purchased tires , front end alignment. Dash light not working such as gaslight, air in tires. Electric power steering unit. Was told to pay 150 get car checked out my international motor car company Raynham. 18,000 on loan for 2016. Resolution Sought Want car exchanged for different Volvo. Repair 2016 v60. Very upset. The dealership won't return my calls.

Company Response

7/18/2022

Company called stating customer purchased a 2016 Volvo V-60 on 06/17/2021. The vehicle passed state inspections as well as their inspection. The problem with sensor on tire came up a month after the purchase of the vehicle. She took in the vehicle in, company evaluated it. At that point it appeared it just needed recalibration, which is very common nothing that will impact the drivability of the car. Fast forward, again sensor problem came up with the tire, this was a few months later and customer also mentioned she needed tires. At that time it was determined that the sensor problem would be addressed when she purchased her tires. This was a maintenance related item. The tires were purchased in June 2022. On or about beginning of May 2022 she also mentioned there was a battery light that came on. A battery is normally a maintenance issue. She needed a battery and customer was concerned about how much battery was. Company agreed to put in a battery for her at no cost just to help out customer. The tire sensor problem was not addressed when the tires were done in June 2022 like she stated she would get done. Company spoke to customer about the diagnostic of the steering unit; customer said she had YouTube it. Customer could not provide proof of a proper diagnostic from a shop. Company referred customer to one of their shops, told her they would charge her $150 for diagnostic however she can put that claim through her warranty. Company has emailed all the warranty information, all paperwork available for her as she requested. This was also all text to her in photos as well as mailed out a copy via certified mail. Company has done everything on their power to help, and referred her to getting her car diagnosed and contracting her warranty company to get the problem fix and not have to pay money out of her pocket.

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