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Route 60 Hyundai complaints

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8575 20th Street
Vero Beach, FL 32966 | Get Directions

(877) 982-9873

http://www.route60hyundai.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Route 60 Hyundai closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Route 60 Hyundai

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5/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/25/2024

Dec. 11th I took my car in because the gauge is not marking correctly full tank shows miss a quarter of a tank so take in and still not fixed they call me say fixed but it's not I take it right back. Now on April 4th I feel like something shady was done to my car all of a sudden it moved to full miraculously in 4 hours but now does not move from that at all. I drove over 80 miles and still on full. Can't get a loner because according to them my insurance is not high enough and am told to increase my insurance why should I have to pay extra due to their incompetence . It's been 4 months Resolution Sought I just want my car fixed so I can live. Work, run errands etc.

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