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Route 65 Sales complaints

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1883 Highway 65 Frontage Road
Mora, MN 55051 | Get Directions

(320) 233-2492

http://www.route65mora.com

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Total Amount in Dispute:
$23,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Route 65 Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Route 65 Sales

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7/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $23,500.00 Amount Settled: $0.00

Customer Complaint

6/17/2024

I brought my car to Route 65 auto sales in Mora to a man Gene Kohler the owner that I've known for many years he sold my car and has not paid me and it's been months and months over 10 months. I have lost everything I own to a hurricane Ian in Florida I am 100 disabled up, I keep calling and calling. He comes up with excuse after excuse I need help. Resolution Sought To be paid for the car. Pull his license and to never be able to damage anyone financially again.

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