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Route 66 Jd Automotive complaints

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15500 East Pine Street
Tulsa, OK 74116-2477 | Get Directions

(918) 734-1428

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Route 66 Jd Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Route 66 Jd Automotive

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9/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/27/2022

I need a motor put in my car. On 5/9/2022 I went to this guy and he said he could help me.. I bought my motor through him and he said he had to buy it from a company that he always get his auto parts from .. I paid 1845.00 for my so called new motor…. He said it will take about 2 weeks to fix my car and it already been about 5 weeks… Every time I talk to him he say "Your car should be ready today " … I just want my car fixed right so I try not to bother him too much but I need some help getting my car back from him but I also need my car fixed… When I went up there to get my car, the motor that was blown and my transmission was on the ground but I didn't see the new motor he bought and he said pay me for at least taking my old motor out.. But he can't show me my new motor that he bought with my money… Please help Resolution Sought Fix my car or put it back together so I can go somewhere else… And I need my money back or the new motor that he say he bought.

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