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Route 8 Auto Sales complaints

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684 North Seneca Street
Oil City, PA 16301 | Get Directions

(814) 677-0509

http://www.rt8auto.com

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Total Amount in Dispute:
$2,250.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Route 8 Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Route 8 Auto Sales

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12/28/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,250.00 Amount Settled: $0.00

Customer Complaint

11/30/2021

I bought a vehicle from Route 8 Auto Sales in Oil City. I gave them $2,250 as a down payment for the vehicle which costs 7000 dollars. Since the day I drove it off the lot I've had nothing but problems with the vehicle. I got in touch with them I told him what the issues were but they kept saying that everything was my fault. So because of all of the problems that the car has I took it to another place to have it looked over. I brought this printout to them and told them that these things needed to be fixed but they're telling me that nothing falls under the warranty and that I have to pay to have these things fixed. One of the things that's wrong with the car is the rocker panels there's big holes in them and they tried to fill them in but the gentleman who inspected the car told me that the vehicle won't pass inspection. Route 8 Auto Sales refuses to work with me so I told them I would l give them the Jeep back and they told me that I won't get any of my money back. And the car is still under warranty until January 21st Resolution Sought Fix the issues with the car

Company Response

12/15/2021

In review of her account, she purchased the vehicle and does have a loan with us. The vehicle was freshly state inspected by an outside service station. It did pass inspection and things under warranty have been covered.

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