Find a reputable business?

Complaints and Resolutions

Royal Caribbean International complaints

Read Complaints File Complaint View Full Report

1050 Caribbean Way
Miami, FL 33132-2096 | Get Directions

(305) 539-6000

http://royalcaribbean.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$10,728.00

Total Amount Settled:
$250.00

Complaint Experience

85%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

13 complaints against Royal Caribbean International closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
7	Refuse to adjust, relying on terms of agreement
1	Unanswered

13 complaints against Royal Caribbean International

Sort by

2/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $278.00 Amount Settled: $0.00

Customer Complaint

2/5/2024

Royal Caribbean was advertising 30 off spa packages. I had a cruise booked with then and clicked on the promotion at checked out it was not applied. I called customer service and they acknowledged the problem and could see the discounted price, but would not honor it and said they would take my feedback but would not honor the promotional price. I feel like I was falsely advertised to. Resolution Sought I would like to have my spa packaged refunded for false advertising and unfair business practices

1/18/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: Amount Settled: $0.00

Customer Complaint

1/4/2023

They are not honoring the group cruise. They sent me the email confirmations, but the numbers did not coincide with the numbers for the group cruise. I asked to speak to a supervisor. They were going to escalate the call; I was to receive a phone call from a supervisor. No one called me back. As family members starting making reservations for the cruise, we noticed we were not getting the prices originally agreed. Phone calls are recorded, so everything that was originally agreed to they should be able to listen to. We have been dealing with this for over 1month. Conf & Group number given by Representative, Mr. Kenneth G. # J7F9S6. Resolution Sought All I want is for them to honor the original agreement. Listen to the recordings for what they agreed to. I'm requesting this be done in a timely manner.

Company Response

1/5/2023

Thank you for forwarding a copy of the complaint filed with your agency. We appreciate this opportunity to respond. We would be happy to investigate this matter for Mr. G; however, the information provided is not enough to locate his reservation. If he can provide us with the reservation number, along with the ship and sail date of the cruise in question, we will be able to locate the details and research this matter. Thank you for your assistance. We await a further reply. Sincerely, Guest Experience Management

Customer Rebuttal

1/8/2023

Ken Green Ext 85121 Group code J7F9S6 Damon Smith group

Company Final Response

1/10/2023

1.17.23 - Revised Final: Please be advised that we are unable to further investigate the guest's concern based on the information provided. Damon Group and the Group code number given by the guest are not coming up in our system. In order to properly research the concern and take the necessary action, we require an accurate group number which only consists of numbers and the ship & sail date in question. Additionally, we've been unable to locate a representative by the name of Ken G./Kenneth Green with the Ext. 85121. The guest must supply adequate details to gain the appropriate assistance. Thank you for your time and understanding. *********************************** Unfortunately, the details provided are not sufficient for us to properly locate the voyage and research the guest's concern. The information needed must be relevant to the cruise in question. Therefore, we must ask that the guest supply us with the full name of the guest, the ship & sail date, and the group reservation number appropriately address this issue.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile