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Royal Furniture complaints

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635 Skyland Blvd Suite 125
Tuscaloosa, AL 35405 | Get Directions

(205) 771-6250

https://www.royalfurniture.com...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Royal Furniture closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Royal Furniture

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1/19/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/6/2022

I brought a China Cabinet from Royal Furniture and it was damaged when delivered.I returned to store where purchased and reported to store manager Linda Sturdivant. I also was given the run around, I spoke with corporate who was rude sent pictures but refused to help. I was given a number to Royal furniture warehouse that referred me back to the corporate office Michelle Jones. Resolution Sought I would like to have it replaced,

Company Response

1/7/2022

Hello, Ms. Hopkins, Thank you for reaching out to us regarding your purchase. Our delivery policy states that damages of any nature should be clearly recorded on the delivery ticket before the crew leaves the premises so that photos can be documented for claim records. Photos and other documentation made by our crew does not imply nor admit fault, but is strictly for review by our claims department. In the rare event that damages are realized after the delivery team's departure, the damage must be reported to Royal Furniture Customer Care 901-346-1446 or customerservice@royalfurniture.com within 3 business days. Royal Furniture is not responsible for any damages reported outside of this time frame and such instances will not be considered for any type of compensation including repair, replacement, refund, discount, reimbursement or settlement. The delivery of this item was completed on 07/29/21, damages were reported to our office on 12/07/21. Due to this, the damages reported are not covered. We do regret if this determination has caused you any inconvenience.

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