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Royal Furniture and Rugs complaints

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403 US Highway 80 W F
Garden City, GA 31408 | Get Directions

(912) 325-3055

http://www.royalfurnitureandru...

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Royal Furniture and Rugs closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Royal Furniture and Rugs

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1/31/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

12/8/2021

I bought a set of recliners and on one set of them the motor went out. I called and text them, I sent them the motor number from the motor and they said they'll get back with me that's been in June the 14th. I called back by the month later July, it said they didn't hear anything yet. I called the middle of July they told me I have a tracking number I tried tracking it come up empty it's December and I just want to know what can I do can I get my warranty money back a new chair. Resolution Sought I would like to know if I'm right for filing a complaint against them I pay my warranty I'm not getting no service can you help.

Company Response

1/19/2022

We have spoken with the customer concerning his broken recliner. We were waiting on parts to fix the customer's issue. The piece was and is on backorder. Since the first letter, we have replaced the broken reclining loveseat for the customer. Please feel free to contact him to confirm that his issue has been handled. Also, we can be contacted by phone or email. Thank you for the opportunity to explain and fix the issue the customer was facing.

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