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Royal Inn complaints

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1906 North Market Street
Shreveport, LA 71107-5214 | Get Directions

(318) 424-6621

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Total Amount in Dispute:
$1,288.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Royal Inn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Royal Inn

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7/14/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,288.00 Amount Settled: $0.00

Customer Complaint

6/14/2024

This hotel only has drug dealers, hookers an crake heads.. He's over charging me the rooms has mold half of these rooms be nasty an try 2 put u in there still.. the fake security man only lies about everything ... i need help please. I have pictures an videos... they keep harassing me every day... Resolution Sought I would love all my money back because they arent very porfontional not clean an try to cover up everything..

Company Response

7/2/2024

I'm sorry we cannot accommodate 8 plus dog in a small hotel room. I already talk to your husband & gave him few days to find the place & he ask wants to talk to the police officer Mr. Atkin. Would you like him to come & talk to you again. We do not know that you have 9 including your dog. Your husband was saying there are more room with that many people. Please let us know & we can find help for them. Let me know if you need Child welfare, Rental Assistant, Housing assistant, programmer phone number.

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