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Royal King Construction complaints

1406 Schweitzer Road
McKeesport, PA 15135
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(412) 751-3500

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Total Amount in Dispute:
$9,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Royal King Construction closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Royal King Construction

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8/15/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $9,000.00 Amount Settled: $0.00

Customer Complaint

7/12/2024

I hired a contractor last summer for household construction. I have made numerous calls and sent numerous texts for repairs on things that came apart or were improperly installed. I have asked for receipts to return these things myself and to cover warranties. He has refused to correct anything I asked him to and has not given any receipts I have asked for. I have all the texts exchanged between us. He asked for 250$ for damage to his truck and never gave me an estimate. I am. 69 yrs old on a fixed income. I have been very insulted when he talked to me as if I was a child. His demeanor has been unprofessional at times and I told him about it. His refusal to fix what he installed was because he said it was my fault because they broke. Please help me. I chatted with someone online about this and was connected to a law firm I would have to pay for help in this matter. Can you please help? Thank you for your consideration in this matter. I was told that I would get no results from you and I hope and pray he said that to discourage me Resolution Sought I would like things repaired that don't work and receipts to the materials that need replaced. I also would like receipts to the doors installed that are starting to rust and a copy of the estimate for 250 for his truck. He wanted cash for everything and would not accept checks but I have texts of the money he asked for that I paid to him.

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Company Response

8/2/2024

Company states; I have made several attempts to get together with said person to go over concerning issues, through text messages only to be told several times that she was unavailable. I began to work on said job July 4th, 2023. I have repaired the vanity door once because the installation of the bathroom was completed the light was damaged in any way until I was told by said person that after cleaning the lights i was the light was found to be broken. Everything that was installed was installed according the instructions. July 31, 2024 I was able to get with the customer, to go over said issues nothing was resolved due to poor actions by the customer. The receipts were claimed on my 2023 taxes, I was responsible.

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