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Royalty OEM Parts complaints

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511 South Broad Street
Glen Rock, NJ 07452 | Get Directions

(201) 857-0743

https://www.royaltyoemparts.co...

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Total Amount in Dispute:
$405.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Royalty OEM Parts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Royalty OEM Parts

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9/22/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $404.99 Amount Settled: $0.00

Customer Complaint

9/15/2022

I order a part for my truck the price was $329.18 for a transmission shifter I paid $75.81 for overnight delivery they shipping policy say if its in stocks they can deliver it within 24 hours and yes it was in stocks I email them 3 times no response. Resolution Sought I want my part I paid for and I want a refund for the shipping

Company Response

9/20/2022

Company states: We've been having computer problems and we were not able to send the customer an email to advise the part she ordered is on backorder. I will call the customer now to advise, and offer other options.

Customer Rebuttal

9/22/2022

Consumer voiced, the company contacted me as stated in their response. The company told me they would not charge me unless they shipped the order. I was offered other options, but declined. Since the part is on backorder, I placed an order with a different company.

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