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RPM Auto Center complaints

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771 Madison Road
Culpeper, VA 22701 | Get Directions

(202) 999-8577

http://www.rpmautocenterva.com

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Total Amount in Dispute:
$8,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against RPM Auto Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against RPM Auto Center

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5/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $8,600.00 Amount Settled: $0.00

Customer Complaint

5/2/2022

On 10/06/2021 I bought a 2012 Hyundai Accent paid in full from rpm auto center. I left there with 30 day tags on the vehicle (it broke down 4 days later) 11/03/2021. I started calling them to let them know I never received my title in the mail and my tags where going to expire and I needed something done! The car lot stated they accidentally mailed the title to my old address to come in and they would transfer my tags from my old vehicle to my new one and re order me a new title! I went in on 11/5/21, never got the title in December January February (car broke down again in January) and as these months are going by I kept reaching out, then in March the car broke down again THIS TIME I call DMV and ask about my title they informed me the tags where still registered to my OLD vehicle the new one I bought was NOT in my name and they opened a investigation in the mean time because I have no car go to the courts and file a civil suit (currently on going) It's broke down un-drivable and illegal for me to drive anyways?!? Resolution Sought Give a refund and return the vehicle.

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