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RPM Automotive LLC complaints

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1416 NE 119th Avenue
Portland , OR 97220 | Get Directions

(503) 483-8436

https://www.rpmautomotivellc.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against RPM Automotive LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against RPM Automotive LLC

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8/2/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/15/2023

I bought a car in November with a 6 month warranty and right at 6 months the control arm was broke, I still have the thick metal piece that was split in half and if I was driving on the freeway when it went out it would have killed me. I called RPM and let them know what had happened and they said that they did a complete inspection well the guy T les schwab said it was no way that that piece had just broke so RPM said to send them the paperwork and they would see what they could do so I emailed them the paperwork plus a picture of the part and never got a response so I called and they didn't answer so I left a message and it has been weeks and they have just totally ignored me Resolution Sought Give me a refund on what it cost to get it fixed

Company Response

7/12/2023

Customer understands that they are buying a used vehicle. Customer also understands that this vehicle is an AS-IS vehicle, meaning that at any moment, this vehicle might have existing problems and possible near future problems. Customer agrees that seller will not be held responsible for any mechanical problems which may arise following the purchase of the vehicle. Therefore, customer understands that they have full right to get vehicle inspected at any shop, if desired. Customer fully understands that by reading and understanding this document, they understand the policy. Also, customer understands we do not buy back cars and offer no refunds of any kinds. If you do not wish to proceed, DO NOT BUY THIS VEHICLE.

Customer Rebuttal

7/13/2023

I was told there was a full inspection and that nothing was wrong with the car at the point of purchase and was given a six month warranty which they did not honor

Company Final Response

8/1/2023

Company states; We, RPM Automotive, did an inspection on the car, but the customer is highly encouraged to do their own inspection as well. We allow the customer to take the vehicle, prior to purchase, to any mechanic shop they desire to do their own expectation as well. The customer purchased a 3-month limited warranty, at no cost to her. The customer had purchased the vehicle late 2022 and started to encounter issues more than 6 months after purchase. The customer, per the agreement, signed off on the acknowledgement that the customer is buying a used vehicle and it is an AS-IS vehicle. After the customer purchases the vehicle, it is their responsibility and out of RPM's hands. Thank you for your time and all the best, RPM Automotive

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