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Ruby's Landing complaints

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22474 Restful Lane
Waynesville, MO 65583 | Get Directions

(573) 855-9567

https://rubyslanding.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Ruby's Landing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ruby's Landing

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1/23/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/26/2024

I signed a rental agreement with this company and have asked several times to be provided with a copy which the manager Kelly Magee refuses to provide. Resolution Sought I need a copy of the agreement in order to obtain help with legal services and access senior benifits.

Company Response

1/13/2025

Our company has text proof that this individual has been given what he has asked for. On August 17th, in text message, Mr. Atiles wrote "My attorney has read the rental agreement...."This matter is in the hands of our attorney and is up for a court hearing in January 2025

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