Rue La La complaints

I have ordered 9 exact necklaces 14 karat gold and at a great price. I have received 4 of the 9 and I have now been accused of suspicious activity. I would first of all like to know what was suspicious? Is bought necklaces and paid for them. I received 4 out the 9 and when I asked why the other were not sent and if I would be refunded or would they be sent later. I was then sent a nasty email stating I would not receive a refund or replacement and for what reason I still have no idea. Your company has now issued a credit for the store of which you have blocked me from using of $171.58 which I did use and I hope to receive the merchandise. To date I have received a credit of $171.58 as a store credit and a credit to Afterpay for 21.45 times 3. So I have so far received in so called refunds $235.93 and I am still owed a credit to Afterpay for $193.02. This is calculated for the 5/ 14 karat gold necklaces with taxes @ $85.79 times 5. This totals $428.95 minus the credit of $171.58 and 21.45 times 3 credited to after pay. So please if you could be so kind to credit the difference to Afterpay of $193.02 I will end this situation and happily NEVER use your site again. Resolution Sought I want my money refunded to the company Afterpay that I used to buy the necklaces that these thieves refuse to send me and accused me of suspicious activity for purchasing their items????

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During the month of May, I placed an internet order for multiple items from Rue La La. Order Number 1124331708 total $789.98 . Order Number 1125680834 total $29.99. Order Number 1128300082 total $189.98 . Order Number 1128229207 total $179.96 . Order Number 1121620441 total $287.88 . Order Number 1127208938 total $29.99 (This order was in 2 shipments and I DID receive the first shipment, just missing the second half) . After quite some time I went to look into the tracking as I had not received my package. No tracking was provided as they said internal error. I called Rue La La last week and I was told not to worry that this happens sometimes and the expected delivery date was 6/14 so I should wait until 6/14 . On 6/15 I called and I was told they would investigate and that all of my orders were combined and placed in 1 package. I then received an email this morning stating the package was delivered on 6/6. I have cameras on my property 24/7 and no delivery was made on 6/6. I call customer service again today and they tell me it was delivered 6/5 and gave me a bogus tracking number. I did not receive a package, i have not been refunded, I am now told to file a police report?? This was an internal error, I did not choose to ship FED EX, i was not given a tracking number, I am now left without $1507.78 and all of my items. Resolution Sought I would like a replacement order sent to me or a refund. I prefer the actual items as I was looking forward to them.

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This tracking number was fabricated . I have an email from rue la la customer service stating it was delivered on 6/6 then after I filed a complaint they generated a fake tracking number .

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