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Running Aces complaints

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15201 Running Aces Blvd
Columbus, MN 55025 | Get Directions

(651) 925-4600

http://www.runaces.com

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Total Amount in Dispute:
$50,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Running Aces closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Running Aces

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10/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $50,000.00 Amount Settled: $0.00

Customer Complaint

9/8/2023

This place keeps on cheating me. You can ask them and they know they cheated me. They had a promotion 4 Qs. That month and I had 4Qs and when those cards came out the dealer just said nope I didn't win. I WALKED away. Many times this place cheated me. Like trip 7 comes out its suppose to be automatic win. They just keep quiet and not pay me. They do that to me all the time. Foe other people they get pay and so I just don't get it... there promotional winnings I won so many times they kicked me out because they say I don't know how to play cards... Resolution Sought I want them to pay me what I won. Several times I over heard they game my wining to someone to bring to me but never have I received it. I was even told they had my family member become power of attorney to keep my money. I don't get why but I want what I won. The workers at the casino kinda knew that I usually don't ask or say anything to anyone but when I win they just keep quiet and not say anything to me. So I just want all my winnings this place have been cheating me mostly every time I go

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