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Rural Garbage complaints

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P.O. BOX 543
Kernersville, NC 27285-0543 | Get Directions

(336) 993-4307

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Total Amount in Dispute:
$44.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Rural Garbage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Rural Garbage

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2/27/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $44.45 Amount Settled: $0.00

Customer Complaint

1/26/2022

I am filling a complaint against rural garbage service. They are taking my money and not providing a service that I pay for. They have missed my garbage 2 weeks in a row due to the fact they don't notify their drivers that our driveway is on Lenbrook Str not on Vance rd. They took money from December of 2021 through current date and I have had to call them every time. This company does not return phone calls or correct the problem! Resolution Sought Pick up my garbage! Do what they get paid to do!!!

Company Response

2/15/2022

Company states; Please be advised that we did get in touch with the customer and picked up her garbage as requested. We apologize for the miscommunication. Thank you, Office Manager

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