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Rush Street Interactive PA, LLC complaints

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900 North Michigan Avenue, Suite 950
Chicago, IL 60611 | Get Directions

http://www.pa.betrivers.com/?p...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Rush Street Interactive PA, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Rush Street Interactive PA, LLC

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1/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/6/2023

I referred My Friend to the casino ! My Friend signed up and then lost his id so he never ended up depositing in the 30 day timeframe (because he would not have been able to verify his id to be able to cash out)in which he was supposed to deposit 50$ to acct, I dep 50$ to my acct within 30 days He found his id just last month (5 months after account was opened he deposited 25$ reached out to support to explain the situation and support told him as long as he deposited the remaining 25 dollars within 30 days from his first deposit and I had deposited my 50 then the referral would be honored that was Nov 1st on Nov 23rd he deposited the remainder of funds adding up to his 50$ in deposits and reached out to support which told him they would not honor the referral because it was past the 30 days from opening the account he explained that support told him it would be honored he then spoke to a supervisor also would not honor it even though he had taken a screenshot of the customer service rep chat clearly stating it would be honored (which he sent to me to let me know I was going to get my referral spin($50.00-$500.00) 3 or 4 more times he and both contacted finally someone looked at the screenshot and forwarded to promo team given the convo with the rep said it could take 48 hours for response that was a week ago no spin no email from promo team I reached back out n then they again told me once again it would not be honored because it was over the 30 days from account opening! Resolution Sought I would like you to get them to give me my referral spin as promised by support on November 1st

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