Complaints for Rushmore Loan Management Services, LLC in Irvine, CA

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
11	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
0	Unanswered

15 complaints against Rushmore Loan Management Services, LLC

Sort by

3/6/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

2/6/2025

My daughter received a call from a 3rd party company trying to collect on a loan from Rushmore, first of all my daughter should never have been called, 2nd I don't owe this company anything and 3rd I have contacted our family attorney and let him deal with VIP Resolution Sought Never call me or any member of my family and there should never be any dings on my credit report

Company Response

3/6/2025

Per consumer: This was paid a negotiated amount thru Freedom Debt Relief, they have been contacted and are preparing the appropriate paperwork

10/2/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/8/2023

As of 9/1/23 my mortgage was assigned from Rushmore Loan Management Services to Rushmore Servicing. A few days before the effective date I received a letter with the new loan number and a customer service phone number. I have been trying to make my Sept 1pm since 9/1, and the new loan number and all my other identifying information is not recognized on their automated phone system. There is no option to get to a representative to resolve this. I called the former company and their automated system threw me back to the new company's phone system. I have never been late on my payment in 24 years and urgently need to have them contact me to set up online or phone payment capability. Resolution Sought I have never been late on my payment in 24 years and urgently need to have them contact me to set up online or phone payment capability. I absolutely do NOT want this to reflect on my credit rating due to their incompetence. I have seen other complaints online about customers who mailed checks to this company that were never credited to their accounts, and I prefer to pay with electronic record.

Company Response

9/29/2023

We are sharing with you what we found after an investigation into your concerns. Our records reflect that the servicing of your loan transferred from Rushmore Loan Management Services LLC to Rushmore Servicing effective September 1, 2023. The notice of Assignment, Sale, or Transfer of Servicing (Transfer Notice) dated August 9, 2023, was sent to you. Please be informed that there is a 60-day transfer period wherein your documents and information are being forwarded to us by the prior loan servicer. As the loan is currently in the boarding process, this may cause the loan information to be limited, which may cause issues with the system being able to identify your account. Please note that late fees are not assessed during the first 60 days after the transfer of servicing, and payments are not reported late to the credit reporting agencies for the first 60 days after a transfer of servicing. Additionally, your new online account will need to be activated in order to access your account information. We apologize for this inconvenience; however, the loan information has been boarded and the system is now able to identify your account. Additionally, you may make a payment online by regisering your account at www.rushmoreservicing.com On September 10, 2023, we received a payment of $1,446,87 which was applied to the September 1, 2023, monthly payment. We thank you for your patience during the servicing transfer of your loan. RESPA REPONSE TO NOTICE OF ERROR-Under applicable federal law, we are required to inform you that after completing a reasonable investigation into the issues described above, it has been determined that no error occurred as the loan was in the boarding process and had not boarded into the system. You have the right to access the documents we used in this investigation, and we have enclosed them. Those document are: Transfer Notice -Transaction History If you have any questions, please contact our Customer Service Department at 877-888-4606 or via mail at Lake Vista 4, 800 State Highway 121 Bypass, Lewisville, TX 75067. Our hours of operation are Monday through Friday from 7 a.m. to 8.p.m. (CT). Visit us on the web at www.rushmoreservicing.com for more information.

Customer Rebuttal

10/2/2023

The company's systems now identify my account and allowed me to register and pay online. Thank you for following up.

Load More Complaints

Complaints and Resolutions

Rushmore Loan Management Services, LLC complaints