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Rustic Builders and Remodeling complaints

3 Mustang Lane
New Ringgold, PA 17960
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(570) 249-4433

https://rusticbuildersremodeli...

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Rustic Builders and Remodeling closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Rustic Builders and Remodeling

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11/18/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

11/4/2021

I hired this company to put down new subflooring which is plywood in my father's bedroom and do a remodel of my bathroom all the way down to the subfloors again kneading the plywood to replaced. I was given a price of $800 $450 for materials and $350 for labor. I paid in full since September 8th and it's still not seen any materials nor any labor done in my house other than they came in late for sheets of plywood in my dad's room Got Paid in Full and have never come back since I repeatedly tried to contact them and I am again continuously giving different dates as to when they're going to come to do the job and they never show up never call nothing I've asked for a refund of my money back numerous amounts of times and I'm told no. At this point I don't know what to do. I'm pretty sure this gentleman has spent my money and now does not have the money to buy the materials that he needs to do my job Resolution Sought Refund the $800 I paid them minus $50 for the 4 sheets of plywood that they did put down in my dad's bedroom + - $100 for the labor cost of that because they were here 1 hour and I think that is more than fair because honestly I should be getting reimbursed to Dean tire mount but I'm willing to give them $100 and $50 for the plywood which is what I was quoted the price would be for the plywood I do not want them to do the job anymore due to the fact of the inconsistency

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Company Response

11/5/2021

As Ms freed stated we gave her a price of 800 dollars way under cost knowing Ms freed and her situation we gave her a discount . Ms freed also contacted us via text msg stating job was on hold due to a family member falling Ill to covid.. as I stated in a text msg that would be fine but I would also need a doctor's note clearing everyone in the household for covid so I didn't put my guys or myself in harms way with contracting covid .. while waiting those 14 days we had to go ahead and continue on with other customers which got very busy unfortunately she was shifted back in line like alot of other customers.. I feel it's unfair and un realistic for Ms freed to make complaints when it's due to unrelated circumstances.. we are very happy everyone is clear now from.covid but realistic a deposit was put down and she was suppose to get a discount on plywood until it went back up.. we are willing to compensate Ms freed back half of the 800

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