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RV Country complaints

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90915 Roberts Road
Coburg, OR 97408 | Get Directions

(541) 686-6044

http://www.rvcountry.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against RV Country closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against RV Country

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8/18/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/3/2021

We purchased a toy hauler trailer in July of 2020 from the above named company. We began having major issues that could have caused loss of life if we didn't not find in time. We took our trailer to their service department mid April 2021 and were told that the job would be completed in two weeks. 4 1/2 months later we were told it was done. Upon pick up the service manager was unaware that we were picking up our unit and we found that the work was not done. We are thousands of dollars into this on our own dime and the company isn't willing to make it right. We paid for work that was incomplete and they expect more money to finish the original job we asked them to do back in April. This company should not be allowed to operate as they are crooks and don't care about the consumer at all. Resolution Sought We would like our unit fixed entirely and would like for the company to cover all costs and reimburse 4 months of trailer payments as they did not touch our trailer for the first 3 1/2 months that it was in their shop and did not do what they said they would. I would rate the business zero stars if it were an option.

Company Response

8/5/2021

I require the info requested below and if possible the vehicle VIN number. I am unable to pull any information on the customer with the name or phone number I found. I am unable to research to issue a rebuttal. If you could help me out I would greatly appreciate it.

Customer Rebuttal

8/5/2021

The unit is under Mr. Baker ( my fiancé), the VIN is XXXXXXXXXXXXXXXXXXXX. 2017 Nitro

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