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RX Pharma Solutions complaints

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17470 North Pacesetter Way Suite 15
Scotsdale, AZ 85255 | Get Directions

(855) 638-2030

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Total Amount in Dispute:
$197.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against RX Pharma Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against RX Pharma Solutions

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7/19/2021

RESPONSE: Complaint was not answered Amount in Dispute: $197.35 Amount Settled: $0.00

Customer Complaint

6/23/2021

I ordered 3 bottles of keto meds from my smartphone for 39.99. When I didn't receive them within a month I tried to cancel and the company closed down the site. About 1 week later I received a gray bag with nothing inside but 5 bottles of these pills. When I received my chase visa bill I had a charge of $197,35 on it. I've tried to deal with them but they refuse to answer the letter I wrote, the calls I made. I was able to contact someone named Jeffrey a while back but he no longer is available at least to me. I filed a complaint with Chase but was unable to return the items by the date allowed. I was a week late. I have a receipt from FedEx that I mailed the meds back. They made me very ill. I am 71 years old and not that healthy and I feel this company really took advantage of me. Please let me know if you could help me get my money back as I could use it. Thank you Resolution Sought Refund my money

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