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RYOBI Tools USA complaints

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100 Innovation Way
Anderson, SC 29621 | Get Directions

(800) 525-2579

https://www.ryobitools.com/

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Total Amount in Dispute:
$1,396.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against RYOBI Tools USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against RYOBI Tools USA

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9/25/2023

RESPONSE: Complaint was not answered Amount in Dispute: $488.31 Amount Settled: $0.00

Customer Complaint

8/30/2023

My power purchased on May 7 caught fire after two hours of use Home Depot will not return it and I cannot get Ryobi to return any calls Resolution Sought I want the unit replaced or I want my money back

9/24/2023

RESPONSE: Complaint was not answered Amount in Dispute: $908.00 Amount Settled: $0.00

Customer Complaint

8/29/2023

I purchased an 1800 watt inverter through home depot online website july of 2022. It quit working and has a three year warranty and both home depot and ryobi refuse to fix it! I want a replacement or my money back! Resolution Sought replace it or give my money back

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