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RYZE Superfoods complaints

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867 Boylston Street, 5th Floor #1863
Boston, MA 02116 | Get Directions

https://www.ryzesuperfoods.com...

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Total Amount in Dispute:
$330.00

Total Amount Settled:
$30.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against RYZE Superfoods closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against RYZE Superfoods

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5/19/2024

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

4/24/2024

I ordered one bag of this coffee just to try it and they started sending it every month. I didn't choose that option. They don't have a phone number to call for customer service and they don't respond to emails, which is the only way to contact them. Please help. Resolution Sought Stop sending the coffee.

3/17/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $30.00 Amount Settled: $30.00

Customer Complaint

3/1/2024

I ordered some coffee that was advertised by this company but I now find that it's not a legit company,as I called the phone number associated with the product,but they say they're only a mailing address for the company and don't know anything else Resolution Sought I would like to have my money back and this fake company exposed as fraud

Company Response

3/4/2024

Hi Roxann, thanks for sharing your experience! We're sorry to hear that you feel we're a scam. We can assure you that we're a legitimate company. We might be a small business, but we're definitely not a scam or fraud. Your concern is our top priority, and we're doing everything possible to resolve it ASAP! As for the phone number, we just wanted to ensure you're calling the right one. While the fastest and easiest way to reach us is through email or text, you can call our number (617) 221-3852 during business hours (9am-5pm EST), and we'll try to get to your call as soon as possible. Hope that helps! We checked our records to confirm your concern, and it looks like you contacted us on Thursday asking about your order. We've been trying to send you a response. However, your email wasn't accepting it for some reason. We're happy to share the error message we received after repeated attempts to send the email reply. We also texted you without any reply back. We understand that you haven't received any information about your order, and we're so sorry about that! However, we do send a shipping confirmation email with tracking information included as son as the package is shipped. Perhaps your email address was not receiving that message either? Either way, we checke tracking on it and can confirm that the package was delivered to your mailbox on March 1st. Have you had the chance to check it there? For your reference, here's the USPS tracking link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92612903269828100044625412. Once again, we sincerely apologize for any confusion here. As an apology, we've already processed a FULL REFUND on your order. Please check your inbox for the email confirmation of this refund. If you need anything else, please don't hesitate to let us know. Enjoy the rest of your week!

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