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S & S Auto Sales and Service, LLC complaints

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1802 Independence Avenue
Kennett, MO 63857 | Get Directions

(573) 344-5384

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against S & S Auto Sales and Service, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against S & S Auto Sales and Service, LLC

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4/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

3/11/2024

This place sold us a vehicle that was inoperable in less than a week($1200( down payment. I replaced the radiator because it looked like it was leaking ($400). That wasn't the problem, apparently t here had been block seal poured in it to cover up a blown head gasket. The company refused to give us a refund. We had them come get the vehicle. Due to this I lost my job With wages $224 a day. I had to sell my camper that I lived in to purchase a different vehicle and had to pay for a uhaul ($300) . Now I'm having to try to pay hotel expenses every day ($70). I'm homeless and no job due to this vehicle being sold to me with a blown head gasket. Resolution Sought I would like a refund of the down payment at the very least.

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