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Saber Legal Group, P.C. complaints

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15260 Ventura Blvd., Suite 1200
Sherman Oaks, CA 91403 | Get Directions

(800) 780-5209

http://www.saberlegalgroup.com...

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Total Amount in Dispute:
$7,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Saber Legal Group, P.C. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Saber Legal Group, P.C.

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9/21/2021

RESPONSE: Complaint was not answered Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

9/21/2021

Kelly Thomas was so sympathetic and reassuring while she was working on my loan modification in 2014. She became a friend to me. I trusted her. At first, I was hesitant. I looked the Saber Legal Group up on BBB, there was only 1 post, and it wasn't a good one. I talked to Kelly about the response. She had a perfectly good and convincing explanation about the negative report. Kelly had me eating out of her hand. When I finally realized that she was a fraud, I was so hurt. I couldn't believe that she was actually lying to me. Anyway...lesson learned. $3500 later and near breakdown, I was worse than when I began. I hope Kelly Thomas has realized the heartache and emotional stress she has caused myself and others. I hope she has not had a good night's sleep in years. She hurt me, mentally and financially. Please make her pay for what she's done. I even sent her a picture if me and my boys, so she'd know who was going to be affected by her lies, if she was lying. I had a terrible feeling that she was lying but it was too late. I know Jesus loves her, so must I. And she was!!! But I sure would love to meet her one day. Please let me know if her lies catch up with her. Thank you. Kellie Wynn kelliebwynn@gmail.com Resolution Sought I would love to get my $3500 back. I think I deserve more for the mental anguish that Kelly Thomas put me thru.

9/21/2021

RESPONSE: Complaint was not answered Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

9/21/2021

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