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Sacto Motors, Inc complaints

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8711 Elder Creek Road #700
Sacramento, CA 95828 | Get Directions

(916) 671-7272

http://www.sactomotors.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sacto Motors, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sacto Motors, Inc

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8/27/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/1/2023

While shopping for a vehicle I settled on a 2020 f150 from this dealership, car fax on their website and car gurus says the vehicle has no accidents and a clean title. However after copying the vin number and doing a brief Google search I found the vehicle actually was purchased from an auction and pictures of the vehicle at the time showed the vehicle had been totaled, with extreme damage to multiple areas of the vehicle. Somehow this dealership has fraudulently white washed the title, fooled car fax and is now selling the repaired vehicle as if it had no history. I know this is fraud, and illegal but I have no idea where to go to report it. Here is a link to the auction, https://ucars.pro/lot/135208963-2020-ford-f150-super-cab-1ftex1cb2lkf19290 And here is a link to the dealership web site. https://www.cargurus.com/Cars/spt_used_cars-Valley-Springs_L2968#listing=359256674, Same truck, same vin, fraud listing. Resolution Sought I would like an investigation of the dealership and it's illegal activities.

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