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Saf-T-Swim of Commack complaints

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6136 Jericho Tpke
Commack, NY 11725-2838 | Get Directions

(866) 723-3794

http://www.saf-t-swim.com

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$700.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Saf-T-Swim of Commack closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Saf-T-Swim of Commack

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2/3/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $700.00 Amount Settled: $700.00

Customer Complaint

1/31/2022

The raised the rates without letting me know. Quin was signed for 10 sessions at 235.00 a session. l as signed Shea up, they are charging 60.00 for an hour class. I was told it was by sessions like K Have Quim Resolution Sought 500.00 the amount taken out of my account. They said they would give me back half. The 209.83 is not half

Company Response

2/3/2022

Per consumer, the company refunded my money.

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