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Safe Auto Dealership complaints

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25350 Pleasant Valley Road Suite 138
Chantilly, VA 20152-1336 | Get Directions

(703) 775-8585

http://www.safeautotrader.com

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Safe Auto Dealership closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Safe Auto Dealership

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10/8/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

9/6/2023

This dealership tried to sell me a vehicle that is a hazard to the street. I first came into contact with the dealer on 8/5/23. I contacted the dealer on 8/10/23 via email to inform him of the work the vehicle needed to be safe to drive. They told me that it can be fixed by their mechanics. On 8/19/23 they contacted me stating the vehicle was ready with and outdated invoice for 8/3/23. The invoice was for $1780.21. At the top of the invoice they hand wrote a price of $2870.21 and said to pay it but the invoice was dated for 8/3/23. I had first came into contact with the dealer on 8/5/23 so how could this be? I never received the title or signed one. I never took ownership of the vehicle. The dealership still has the vehicle, keys, title, and my hard earned money. I have reported this merchant to my credit card company and it is in investigation as we speak. The credit card companies are Capital One which the dispute is closed already. There is Navy Federal which is currently under investigation. And there is Apple Federal Credit Union which I made the purchase of $4900 to Safe Auto from my debit account that is under investigation. Me and my family have been set back tremendously from this merchant's business practices and tactics. School has just started and I have a family to take back and forth from work and school. Resolution Sought I would like to receive my refund of $8,000.00.

Company Response

9/26/2023

The Company states; The customer had purchased a 2007 Cadillac Escalade from us for $7600 plus the processing fee on August 5th, 2023. He bought is "AS IS" and signed all the proper paperwork including the title and drove his car off the lot same day. After a couple of days, he came to our office saying that he had the truck checked in at the Cadillac dealership and they gave him an estimate of about $12,000 for some services. I looked at his paperwork and explained to him that Cadillac dealership obviously is charging too much for a $7600 worth of a truck. I agreed to helping him finding a more reasonable priced mechanic to get the services that he wanted done to his truck. I called around and got an estimate of $2800 part and labor for everything he wanted done. He was happy with it and left his truck to get services by Canil Auto Mechanic. But after a week that his truck was ready, we tried calling him and leaving messages to tell him saying his truck is ready he never responded back to us. The mechanic wants invoice paid ASAP and claims they're charging storage fees. To settle this, I'm willing to pay half of the mechanics bill and Mr. White pays other half of the total $2800 to the amount of $1400 directly to Canil Auto Mechanic, this offer will expire by October 3rd, 2023, and after this date he will be subjected to a storage fee of $95 a day. I have all the receipts and paperwork of the job that was performed on this truck. To summarize the services and repairs done by Canil Authomechanic: 1 - Driver side Exhaust Manifold was replaced 2 - Camshaft position Sensor was replaced 3- Oil Pressure switch 4- Front crankshaft seal 5 - All around rotors and brake pads 6- Front Sway bar 7- Brake Caliper Most of these services was recommendations by Jim Coleman Cadillac that the customer wanted them done. Sales Rep: Safe Auto Dealership

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