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Safe Credit Union complaints

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2295 Iron Point Road, Suite 100
Folson, CA 95630 | Get Directions

(916) 979-7233

http://www.safecu.org

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Safe Credit Union closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Safe Credit Union

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12/14/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/17/2025

They claim they sent three notices I only got the last one not enough time to pay non sufficient funds balance they close out account say if not paid they will flag me via Chexsystems then they seize a second account and freeze it until they are paid back first account victim of shut down and ssa suspension so any amount of money going into seized account they will take my retirement tried to negotiate payment to pay out of that retirement check they rebuffed me saying they do not operate like that pay up either in walk payment(s) or all of it . Resolution Sought They unfreeze or unrestrict the other account and agree to payments I get paid twice a month 546 I owe around 619 this includes the "fees" I'm in forbearance on the mortgage experiencing foreclosure they agreed to me paying them 473 a month for the next three months , or pause everything until December I'm seeking a sale of my house where the owners will lease back to me and give me an equity cash out they say that would complete by Nov 25th if successful I can pay off the debt two options.

Company Response

12/12/2025

Per consumer: I do not know what you said to them in your correspondence attempt to reach them I thought the reason why they settled was because of the team they reached out to me safe credit union and apologized and wrote off most of the debt of $650 u.s. dollars offered to restore my account for $195 and will not report me to Chex systems if I pay what they feel is owed by December 31st and they once again sounded sincere and apologetic on the phone . I want to thank the team

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