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Safe-Guard Products International, LLC complaints

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Two Concourse Parkway Suite 500
Atlanta, GA 30328 | Get Directions

(800) 742-7896

http://www.safe-guardproducts....

(Monday–Friday 7:00am–8:00pm; Saturday 8:00am–5:00pm)

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Total Amount in Dispute:
$1,130.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Safe-Guard Products International, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Safe-Guard Products International, LLC

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1/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $910.00 Amount Settled: $0.00

Customer Complaint

12/23/2021

I purchased Platinum Coverage with VW Drive Easy program on my Tiguan 2018 in August 2018. I have spent on my R front side and wanted it repaired under the policy. I provided all the information when I filed the claim and was told three weeks later, that they don't cover bumpers. I have my contract and that is not listed in the section regarding DENTs. Also I have made numerous calls asking them to have their legal counsel review, no one gets back to me. #2 Therw is no bumper on the Tigian 2018. I want someone to respond to me in writing to my email where their grounds for denial are listed in the contract. I have called numerous times, just keep getting the run around. This seems to be a concerning business operation Claim # 10427841 18443686414 Resolution Sought I would like my dent fixed. Also VW should not be supporting this group

10/7/2021

RESPONSE: Complaint was not answered Amount in Dispute: $220.00 Amount Settled: $0.00

Customer Complaint

9/13/2021

I purchased a service contract for my and my spouses 2017, Buick on August 17, 2021. This contract has a. 30 day full refund option. My husband and I talked to the seller and after much wrangling with the sales person, we cancelled on August 27,2021. On September 8, 2021 I called throughout the day and was unable to reach the company by telephone and voicemail was full. I sent 2 email to an address given to me by the Administrator listed on service contract. As of 9/9/2021 I have not received any correspondence and are unable to reach them by telephone. Resolution Sought Notice of cancellation and Return my deposit to my account.

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