Find a reputable business?

Complaints and Resolutions

Safe Home Security Inc complaints

Read Complaints File Complaint View Full Report

1125 Middle Street Suite 201
Middletown, CT 06457 | Get Directions

(800) 833-3211

http://www.safehomesecurityinc...

24 hours a day, 7 days a week.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$5,273.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

17 complaints against Safe Home Security Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
17	Unanswered

17 complaints against Safe Home Security Inc

Sort by

3/26/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/28/2025

Trespassing. Taking advantage of elders. Coming to home without appointment. Trying to force signature to switch service and over charge. Resolution Sought Stop home visits.

2/6/2025

RESPONSE: Complaint was not answered Amount in Dispute: $124.98 Amount Settled: $0.00

Customer Complaint

1/13/2025

I was repeatedly told by SHS that I signed a contract and that that the verbal agreement was binding because SHS said I signed contract. I never signed contract or was shown any contact which contained my incorrect email that they said they sent copy of contract to. once again I never seen contact so how could I correct my email. also note that SHS had entered all this information including my printed name and all other information. That No contact was signed on 2024. SHS repeated to that I signed a contract. I have requested this so called contact many times. This is where it gets complicated: SHS is saying because I verbal said yes to there service that I entered a binding contract. they only ask ten or so yes and no questions. This can not be come a binding contract because it has no terms, conditions and equipment. Note: That Salesman told me to say no to having pre-existing system. So keep in mind that the company is under the the assumption that I have no pre-existing system therefore the first contract that they gave me should not reflect any other equipment than what they had the interesting thing is is when they sent me a second PDF of the contract that contract was avoid of my previous equipment. By this time I find out that my previous system was controlling my thermostat door camera. and they didn't hoop up all my security devices. This was the first and main reason why I was canceled their service. There system was not b Resolution Sought Cancel the account with them and report to credit creditbarrel that count is closed and paid in full or remove totally from my credit report because this based on the fact that I never had a contract with them in the first place

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile