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Safe Step Walk-In Tub complaints

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520 Royal Parkway, Suite 100
Nashville, TN 37214 | Get Directions

(866) 542-5605

http://www.safesteptub.com

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Total Amount in Dispute:
$19,310.00

Total Amount Settled:
$0.00

Complaint Experience

75%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

4 complaints against Safe Step Walk-In Tub closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

4 complaints against Safe Step Walk-In Tub

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8/24/2023

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

7/31/2023

Bought the tub 8 mo. ago with lifetime warranty. I have a clip in tub and jets not working properly. Called many times was told someone would be out in 3 wks.it has been 4 mo. Resolution Sought Fixed soon or they can come get it for full refund

8/28/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $19,000.00 Amount Settled: $0.00

Customer Complaint

8/12/2022

I bought a tub from this company in January 2022. This tub has never worked properly. I call and call to get a repairman here. They come after many calls but tub still doesn't work. Finally they threaten to charge me for repairs on their piece of crap tub. These people are a dean of thieves and I warn all old people not to get ripped off from this company. Resolution Sought Fix tub or replace.

Company Response

8/15/2022

A service ticket was entered for Mr. Davis after he called on August 10th. We will complete the service ticket in the very near future.

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