Complaints for Safe-Way Electric Solar Co - 13157745

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(909) 464-9983

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

A few complainants allege the company overcharges on electrical repairs performed or fails to to provide invoices which include a price breakdown of parts and labor charges.~~The company responds to all complaints by explaining charges and providing copies of invoices signed by complainants authorizing the repairs. The company contends the allegations of overcharges contained in complaints are unfounded as the customer failed to do comparitive shopping for repair costs before work was performed. The customer had the option of accepting or declining the estimate cost and they chose to agree.

Complaint Closing Statistics

0 complaints against Safe-Way Electric Solar Co closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Safe-Way Electric Solar Co complaints