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SafeCo Insurance complaints

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175 Berkeley Street
Boston, MA 02116 | Get Directions

(800) 344-0197

http://www.safeco.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against SafeCo Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against SafeCo Insurance

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10/17/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/14/2022

My bathroom pipes busted. And ceiling's leaking Resolution Sought Give my refund back for my service

Company Response

9/29/2022

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. We have received no response from the customer after several attempts via email and phone calls from the claim team and PST to understand and help resolve her concerns. A final request for response was sent to the consumer on September 28, 2022, by email. Sincerely, The Presidential Service Team, Liberty Mutual Group

Customer Rebuttal

10/13/2022

I would like this be solve . I been not happy .

Company Final Response

10/14/2022

We have received no response from the customer after several attempts via email and phone calls from the claim team and PST to understand and help resolve her concerns. A final request for response was sent to the consumer on September 28, 2022, by email. Sincerely, The Presidential Service Team, Liberty Mutual Group

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