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SaferWholesale.com complaints

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1333 South Schoolhouse Road
New Lenox, IL 60451 | Get Directions

(866) 606-3991

http://www.saferwholesale.com

Monday through Friday: 11:00 am - 4:00 pm CST

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Total Amount in Dispute:
$24,245.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

5 complaints against SaferWholesale.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

5 complaints against SaferWholesale.com

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5/8/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

4/12/2022

We bought a moped at Christmas 2021.it was shipped to my house damaged took pictures filed a complaint right away on their website. I'm still waiting for parts 4/9/2022. No instructions on assembly. Sent a copy of all my pictures to Illinois BBB Resolution Sought Now we want our money back. Before we wanted parts now we want $$$

4/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $9,000.00 Amount Settled: $0.00

Customer Complaint

3/17/2022

On February 2, 2022 , 8 weeks ago I ordered a golf cart, paid for it over the phone by check from Saferwholesale that was supposed to be here four weeks ago. According to the horror stories I'm reading across the board at different websites, I could be looking at August before I get my golf cart. this is a joke. If you did business like this as an individual on eBay or any other sales website you'd be suspended for life from selling anything. look at the legal statement and within it their customer bill of rights and see if you could find one thing they are abiding by other than taking your money. I don't know if folks I guess I should've went online and read all the reviews because there's hundreds of them, but too late now. I filed a complaint with the Better Business Bureau in central Illinois and my next move will be a lawsuit. BUYER BEWARE WHEN YOU DEAL WITH SAFERWHOLESALE!!!! Resolution Sought I already filed a complaint today with the Better Business Bureau who is handling it and the only thing I'm asking for is what most companies will do, deliver your product.

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