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Safety Insurance Company complaints

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20 Custom House Street
Boston, MA 02110 | Get Directions

(800) 951-2100

http://www.safetyinsurance.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Safety Insurance Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Safety Insurance Company

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6/19/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/8/2024

I was struck by another vehicle that try to pass me on a one lane and hit my car where it's not drivable no more. I'm also injured have no way to getting to appointments. I called and put my claim in same day. They did not give me a rental car when I pay for it. I pay full coverage and rental coverage. Any other insurance company I had gave me a reservation for the same day or next day. They told me to pay out of pocket for it. Resolution Sought Pay for my rental because I paid for extra to get a better rental as well. I would like them to Give me a rental reservation as there supposed to ,they ask for extra on my policy as well. I pay my bills on times as well for full coverage.

Company Response

6/7/2024

Company states: We sent t letter to our insured as follows: I am writing in response to the recent complaint you filed with the Business Consumer Alliance Complaint Division on May 8th, 2024 and received by Safety Insurance on May 14, 2024. In your complaint you state you contacted Safety Insurance Company on May 3, 2024. You were informed that a rental car was not provided, and you would be responsible to pay out of pocket for said rental. The handling adjust, Brenda A spoke to you on May 16th, 2024 to clrify the situation. During that conversation you informed her that you called Safety Insurance on Friday May 3 at 9pm. You reached our afterhous service to set up the claim. On Monday morning, May 6th Brenda A reviewed your claim and promptly authorized rental with Enterprise Rental Car at 9:57am. Your policy allows up to 30 days rental at a rate of $45 a day for a maximum benefit of $13.50. We apologize for any possible miscommunication regarding this issue. If you have any other questions or concerns related to this claim, please feel free to contact me at 617-951-0600 ext. 2044 Kenneth A.

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